Shipping & Returns
FREE SHIPPING ON ORDERS OVER £40
PROCESSING & DISPATCHING
Processing starts as soon as orders are received.
We dispatch orders Monday through Friday usually within 24-48 hours
though it may take longer in certain circumstances.
Orders received on a non-working day will be dispatched the next working day.
Note: Delivery to rural addresses may take an additional day or two.
SHIPPING
Please be advised that during Bank Holidays and busy periods
such as Christmas, it may take slightly longer to receive your parcel.
Weather conditions, strikes and busy periods, such as the Holidays,
may impact delivery times. We will always do our best to inform
you about any delay.
Shipments dispatch from London using Royal Mail tracked delivery or,
for larger orders, various trustable courier companies.
These couriers have a text messaging service so please
add a mobile number to your account to receive updates
about your parcel from the courier companies.
SHIPPING METHODS
UK
Free
Royal Mail delivery on orders over £40
3-5 business day
Standard
Royal Mail delivery in 3-5 business day
£4.55
Next Day Aim
Royal Mail delivery aiming next business day
if order placed by 3pm
£6.73
Next Day Guaranteed
Royal Mail guaranteed delivery by next business day
if order placed by 3pm
£7.40
Saturday Guaranteed
Royal Mail guaranteed delivery on Saturday
if order placed by 3pm on Friday
£10.40
SHIPPING METHODS
International
Royal Mail tracked delivery
5-10 business days
£13.50
CANCELLATION & RETURN POLICY
30-days money back guarantee
Some people expectation is different to what we can offer.
If you are one of them we would like to say thank you for
putting your trust in us and apologize for not matching your needs.
If you have made your purchuse in the last 30 days
you are eligable for requesting a full refund on the amount
you have paid minus shipping fee and credit card fee (if applicable)
Please complete the
Please note we can only exchange products
of exactly the same value.
If you require an exchange for items of different values,
please fill out the rquest return form then place a new order online.
Credit card charges and delivery charges are not refunded!
This money back guarantee is only valid for items
which were purchased through
www.gonatural.shop online shop
in the last 30 days.
For more information, please contact